Appointment Policies

To ensure prompt service for everyone we operate on an appointment schedule.  We will give emergency cases priority and as such some appointment delays are inevitable. By showing up on time you can help keep delays to a minimum.

  • Priority Order of Appointments
  • Emergency
  • Scheduled Appointments
  • Walk ins

Patient Arrival Protocol

For your pet’s and your own protection, and that of others, please have your dog controlled on a leash while in the greeting area. If you do not have a leash or have forgotten yours, please let the front-end staff know and we will provide you with one.  We ask that all cats be kept on a harness or in a carrier.  Please ask our staff if you need a carrier.

First Trip to Vet link from CVMA website

Client and Patient Conduct

We strive to provide a safe and welcoming climate for all our clients and their loved ones, as well as our staff. There is an absolute policy of zero tolerance for physical or verbal abuse.

Children are welcome in the practice but must have parental supervision.

Please turn off or mute cellphones when in the examination rooms

Payment Options

Payment is expected when services are rendered. 

We accept debit/interact, Visa, MasterCard, and cash.

Pet Card

When unexpected illnesses are encountered with a pet, unexpected expenses can be expected as well.   It just takes 5 minutes to complete an application and will allow you to break down your payments from 6 months, to 5 years.  You can pick up an application form at our clinic or do it over the phone or online. 

Toll free:  1-888-689-9876


Email :  [email protected]

Pet Insurance

Currently on Website is based a lot on USA information some ok example Pros vs Cons.

Canadian Companies
  • Petsecure –
  • Trupanion –
  • Petplan –
  • PetsPlusUS –

Informative Websites / Contacts

Prescription Medication Policies

All Practicing veterinarians must adhere to the Manitoba Veterinary Medical Association by-law that states:

The veterinarian-client-patient relationship (VCPR) is the basis for interaction among veterinarians, their clients and their patients.

A VCPR exists when your veterinarian has:

  • Assumed responsibility for diagnosing and treating your animal(s) and you agree to follow the veterinarian’s instructions;
  • Seen your animal(s) at least once in the past 12 months and is aware of the keeping and care of your animal(s) by examination or through visits to where you keep your animal(s);
  • Offered you emergency coverage for follow-up evaluation in the event of adverse reactions or failure of the treatment regimen.
Dispensing or prescribing a prescription product requires the existence of a VCPR.

Your veterinarian will determine the best course of treatment for your animal(s).

Surgery Admissions & Discharge

  • Admission forms
  • Routine Anesthesia Procedures
  • Post-op Instructions for Spays/Neuters
  • Pain Management